Equity believes that any IT/communications solution should be client, not technology-driven; it’s why we place our relationship with our customers at the heart of everything we do.
By working in close partnership with you, we will ensure that any products and services delivered are tailored to your specific business requirements. To help build this vital partnership, Equity will use a four-step process that deep-dives into your business operations, enabling us to design a transformation road map that is specific to your business:
EQ’s Four-Step Partnership Process
Business
Requirements

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Business Analysis
& Planning

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Implementation
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Go Live and
Ongoing Support

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Step One – Business Requirements

  • We identify what the goal of the IT/communications solution is to ensure it’s the right fit for you
  • Analyse how your employees currently work and what technical support will be required
  • Offer a breakdown of the operational/financial benefits of the solution with a cost estimate.
Step Two – Business Analysis and  Planning

  • Produce a low level design in partnership with you, detailing how your business operates
  • Create a plan of all technical elements of the proposed IT/communications solution
  • Identify what employee training will be required and deliver a finalised breakdown of costs.
Step Three – Implementation

  • Roll out the underlying infrastructure and required software to ensure success
  • Execute the training programme across the company to guarantee employee buy-in
  • Ensure business continuity is maintained at all times during the transitional phase.
Step Four – Go Live and Ongoing Support

  • Offer full support for the new IT/communications solution from day one onwards
  • Provide help desk access 24/7 with support engineers available for onsite visits*
  • Conduct an annual review to ensure the solution remains optimised to your needs.

 

*This is subject to additional costs and call-out charges

Step One – Business Requirements

  • We identify what the goal of the IT/communications solution is to ensure it’s the right fit for you
  • Analyse how your employees currently work and what technical support will be required
  • Offer a breakdown of the operational/financial benefits of the solution with a cost estimate.
EQ’s Four-Step Partnership Process
;

Step One – Business Requirements

  • We identify what the goal of the IT/communications solution is to ensure it’s the right fit for you
  • Analyse how your employees currently work and what technical support will be required
  • Offer a breakdown of the operational/financial benefits of the solution with a cost estimate.
;

Step Two – Business Analysis and Planning

  • Produce a low level design in partnership with you, detailing how your business operates
  • Create a plan of all technical elements of the proposed IT/communications solution
  • Identify what employee training will be required and deliver a finalised breakdown of costs.
;

Step Three – Implementation

  • Roll out the underlying infrastructure and required software to ensure success
  • Execute the training programme across the company to guarantee employee buy-in
  • Ensure business continuity is maintained at all times during the transitional phase.
;

Step Four – Go Live and Ongoing Support

  • Offer full support for the new IT/communications solution from day one onwards
  • Provide help desk access 24/7 with support engineers available for onsite visits*
  • Conduct an annual review to ensure the solution remains optimised to your needs.

*This is subject to additional costs and call-out charges