by Jeff Wiblin | Nov 23, 2023 | Telecoms, Telephony
Telephone systems continue to play an essential role for all organisations, providing key communication functionality both internally and externally. As the digital world evolves, so do communications, and traditional phone systems are no longer a match for businesses...
by Jeff Wiblin | Oct 3, 2023 | Cyber Security
Cyber risk affects every single business in 2023. Whether you just use email for communications or have a complex network of devices and applications to run your operations, cyber criminals can take advantage of your business and cause both financial and reputational...
by Jeff Wiblin | Aug 24, 2023 | IT support
Today, IT plays a significant role in the majority of businesses as they rely heavily on technology to operate efficiently and effectively. From seamless communication to data storage to service provision, the role of IT is built deeply into business operations....
by Jeff Wiblin | Jul 20, 2023 | Telecoms, Telephony
Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes complex or frustrating, that journey changes – and they pick up the phone. Why? Because they are seeking the reassurance of human engagement to help...
by Jeff Wiblin | Jul 19, 2023 | Cyber Security, Microsoft
The End of Life date (Oct 10th 2023) for Windows Server 2012, and 2012 R2 is rapidly approaching, with less than 3 months to go before the software stops receiving updates and support. This poses a major security threat to all businesses using: Windows Server 2012...
by Jeff Wiblin | Jun 26, 2023 | Microsoft, Telecoms
Microsoft Teams Voice is the ultimate communications tool for modern businesses looking to enhance efficiency, collaboration, and service. With a number of clever features, it can also integrate with the rest of your Microsoft System to enabled clearer unified...
by Jeff Wiblin | May 31, 2023 | Blogs, Microsoft, Telephony
When it comes to operating a business successfully, communications play a crucial role. Internal operations require efficiency and clear collaboration, whilst external communications need to be timely and accurate. Whilst you may be content with your current...
by Jeff Wiblin | Apr 14, 2023 | Blogs, Cloud, Telephony
All too often companies underestimate the power of their telephone system. However, with an average of 20% of a caller’s time on the phone being spent on-hold or in-queue, it’s clear that the last thing you want to do is waste that valuable customer interaction with...
by Charlotte Jenkins | Apr 6, 2023 | Telecoms
BT’s Openreach is currently overhauling its analogue Public Switched Telephone Network (PSTN) to a full-fibre, fast digital network. The aim of the Big Switch Off is to have all UK businesses and home phone calls be hosted over Internet Protocol (IP) rather than...
by Jeff Wiblin | Apr 5, 2023 | Blogs, Cloud, Cyber Security, Microsoft, SMEs
Creating a proactive approach to your organisation’s IT systems is an important part of keeping up with technological change and managing varying demand. With many tools – including Microsoft’s 365 Business Premium – enabling superior endpoint management, it’s easier...
