by Dan Webster | May 15, 2024 | Blogs
In today’s digital age, the cloud has become a crucial part of our everyday lives, even if we don’t realise it. From storing photos and videos to accessing emails and documents, the cloud plays a significant role in how we interact with technology. But...
by Jeff Wiblin | May 31, 2023 | Blogs, Microsoft, Telephony
When it comes to operating a business successfully, communications play a crucial role. Internal operations require efficiency and clear collaboration, whilst external communications need to be timely and accurate. Whilst you may be content with your current...
by Jeff Wiblin | Apr 14, 2023 | Blogs, Cloud, Telephony
All too often companies underestimate the power of their telephone system. However, with an average of 20% of a caller’s time on the phone being spent on-hold or in-queue, it’s clear that the last thing you want to do is waste that valuable customer interaction with...
by Jeff Wiblin | Apr 5, 2023 | Blogs, Cloud, Cyber Security, Microsoft, SMEs
Creating a proactive approach to your organisation’s IT systems is an important part of keeping up with technological change and managing varying demand. With many tools – including Microsoft’s 365 Business Premium – enabling superior endpoint management, it’s easier...
by Jeff Wiblin | Mar 2, 2023 | Blogs, Cloud
Migrating to the cloud can be a significant undertaking that will affect how your business operates moving forwards. As a result, businesses who have not yet moved to off-premises infrastructure may find it overwhelming to make the shift to a full off-site cloud setup...
by Jeff Wiblin | Jan 31, 2023 | Blogs, Cloud, Cyber Security, Safer Internet Day Tips
For many businesses, cloud networks have become a vital part of their modern operations, providing easy access to data, resources, and intelligent applications from anywhere and any device. However, with this convenience comes a certain level of risk, as cloud...
by Jeff Wiblin | Jan 31, 2023 | Blogs, Telephony
A 2020 study concluded that callers to SMEs spend 20% of call time on hold, which shows just how much opportunity you’ve got to engage callers in your products and services, and make their experience of getting an answer to their question as easy as possible. So how...
by Jeff Wiblin | Jan 6, 2023 | Blogs, Cloud, SMEs
Moving to the cloud makes sense in 2023, for a whole host of reasons. Although it’s a big move bringing on-site applications and infrastructure over to the cloud, it doesn’t have to be difficult or scary – and in fact it allows you to take advantage of several major...