by Jeff Wiblin | Nov 23, 2023 | Telecoms, Telephony
Telephone systems continue to play an essential role for all organisations, providing key communication functionality both internally and externally. As the digital world evolves, so do communications, and traditional phone systems are no longer a match for businesses...
by Jeff Wiblin | Jul 20, 2023 | Telecoms, Telephony
Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes complex or frustrating, that journey changes – and they pick up the phone. Why? Because they are seeking the reassurance of human engagement to help...
by Jeff Wiblin | Jun 26, 2023 | Microsoft, Telecoms
Microsoft Teams Voice is the ultimate communications tool for modern businesses looking to enhance efficiency, collaboration, and service. With a number of clever features, it can also integrate with the rest of your Microsoft System to enabled clearer unified...
by Charlotte Jenkins | Apr 6, 2023 | Telecoms
BT’s Openreach is currently overhauling its analogue Public Switched Telephone Network (PSTN) to a full-fibre, fast digital network. The aim of the Big Switch Off is to have all UK businesses and home phone calls be hosted over Internet Protocol (IP) rather than...
by Firstline IT | May 15, 2017 | Telecoms
Everyone at Firstline IT knows about John Crozier’s attachment to his Windows phone. If you watch him at work, you can see why he loves it. The integration with Microsoft’s products is seamless, meaning that he can edit documents on his phone, save them easily to...
