by Jeff Wiblin | Nov 23, 2023 | Telecoms, Telephony
Telephone systems continue to play an essential role for all organisations, providing key communication functionality both internally and externally. As the digital world evolves, so do communications, and traditional phone systems are no longer a match for businesses...
by Jeff Wiblin | Jul 20, 2023 | Telecoms, Telephony
Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes complex or frustrating, that journey changes – and they pick up the phone. Why? Because they are seeking the reassurance of human engagement to help...
by Jeff Wiblin | May 31, 2023 | Blogs, Microsoft, Telephony
When it comes to operating a business successfully, communications play a crucial role. Internal operations require efficiency and clear collaboration, whilst external communications need to be timely and accurate. Whilst you may be content with your current...
by Jeff Wiblin | Apr 14, 2023 | Blogs, Cloud, Telephony
All too often companies underestimate the power of their telephone system. However, with an average of 20% of a caller’s time on the phone being spent on-hold or in-queue, it’s clear that the last thing you want to do is waste that valuable customer interaction with...
by Jeff Wiblin | Jan 31, 2023 | Blogs, Telephony
A 2020 study concluded that callers to SMEs spend 20% of call time on hold, which shows just how much opportunity you’ve got to engage callers in your products and services, and make their experience of getting an answer to their question as easy as possible. So how...
by Jeff Wiblin | Dec 7, 2022 | Cloud, Telephony
Communications are at the heart of every organisation. Without a proper system in place, communicating with customers can become unprofessional and delayed, and effective collaboration between staff breaks down. On the flip side, an optimised communications...
by Jeff Wiblin | Jul 7, 2022 | Blogs, Cloud, Telephony
Effective business communications are perhaps now more relevant than they ever have been. As more people work remotely or on the go, and with the game changing PSTN switch off around the corner, there’s never been a more crucial time to ensure that you have the...
by Jeff Wiblin | Jul 7, 2022 | Blogs, Cloud, News, Telephony
Whether you know already or not, the PSTN switch off is coming in 2025 and it’s going to affect all businesses in the UK. In December of 2025, the copper telephone network is being switched off forever and it means several things for your business: you will have to...
