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Essential Support

Essential IT Support for Small Businesses

IT Support on a flexible monthly package entirely within your control. 

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Flexible monthly contract for small businesses

Essential IT Support service is a monthly contract allowing small businesses to determine the number of IT service hours you need each month. The hours do not expire if you don’t use them; you only pay for what you need; the amount you spend is entirely within your control.

How it works

When you opt for an Essential Support solution, we’ll work with you to determine the number of IT service hours your business will need each month.

You get to decide how to use your contracted hours in the best way for your business each month by selecting from a wide range of technical services to make the best use of your contracted hours for your business.

What IT support services do we offer for small businesses?

  • Flexible costs, within your control
  • Long-term IT set-up advice
  • Fully-staffed Help Desk 08:00 till 18:00
  • Optional out-of-hours support 18:00 till 22:00
  • Cybersecurity advice and installation
  • Back-up and recovery advice
  • Telecoms and internet services including broadband and hosting
  • Emergency response

Book a free consultation with one of our experts about taking your business to the next level with IT support

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What Our Clients Say

“For the last 13 years, FirstLine IT have felt like space-pod’s very own IT department.”

Kevin Parker

SpacePod Director

Why small businesses choose us for IT support?

The amount you spend is entirely within your control

Your simple, straightforward contract has a single inclusive monthly fee. You choose from a range of Oxford IT support services including broadband, telecoms, email hosting, cabling and network building, help desk support and long-term planning.

You get expert Oxford IT Support

We know that IT issues can come out of the blue, and our Service Desk engineers can recognise when a problem needs to be escalated. We work collaboratively to ensure your IT issue gets deployed to the right expert so that it can be resolved quickly and efficiently.

You get expert IT Support

Our Oxford-based Service Desk engineers are all experts, each with their own specialisms. They will work collaboratively to ensure you’re IT problem  – no matter how complex – is solved appropriately and quickly.

You will be kept informed at every stage so you feel in control of the situation and reassured your IT systems are in the hands of experts.


What does the service include?

With the Essential Support contract, you can pick and choose which Technical IT Services you need. This could range from Help Desk support to the full design, purchasing and installation of your IT, broadband, and telecom systems.

Will I be locked into an annual contract?

Our Essential IT Support solutions are offered on the basis of a monthly payment, so you don’t need to commit to a year-long contract. We simply ask for a three-month notice period if you choose to end your contract.

What if I have time left over at the end of the month?

Not a problem. We keep a record of all hours worked, and if, at the end of the month, you have hours leftover then they will just roll over to the next month, with no expiry date.

Am I charged if my problem is resolved in 15 minutes?

Any problem resolved within 15 minutes on the phone or remote session won’t be charged.

Do you charge for call-outs?

We’re happy to carry out call-out visits to your offices, and only charge for the time we spend with you. We charge neither a call-out fee nor for travel time (within a 30-mile radius of Oxford).

Related services

Active Maintenance

IT maintenance contract designed for organisations without expert in-house IT support in Oxford. Fixed IT support costs a quick response to IT issues.

Strategic Partnership

Our total solution contract designed for larger organisations who have some degree of internal IT resource already, where we operate as a virtual IT director and manage all IT and telecoms on your behalf.

Cyber Security Audit

Our IT cyber security audits will assess your current security posture and give you the right information and recommendations to make the best IT security decisions for your business.
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