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Active Maintenance

IT active maintenance

Active Maintenance

Oxford-based managed IT services on a fixed-price monthly contract. 

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What is Active Maintenace?

Active Maintenance is ideal for businesses without in-house IT expertise, providing IT support in Oxford on a fixed-price monthly contract, giving you the peace of mind that your IT is running efficiently in the hands of the experts, while you focus on growing your business and keeping costs under control.

How it works

Our Managed IT service in Oxford offers you all the benefits of an internal IT department without the associated costs. At a fixed monthly cost, capped to your requirements throughout the contract, we’ll take on full responsibility for your IT and network performance. This might be day-to-day IT support, remote monitoring of your server performance or the full design, purchasing and installation of all your hardware.

Any extra work such as additional hardware or changes to your network will be carried out and quoted in advance before we go ahead.

  • Fixed monthly cost
  • Network performance management
  • Ongoing maintenance routine for your servers
  • Daily backup processes and monitoring
  • Scheduled on-site engineer visits with no charge for travelling time and no call-out charges (within 30 miles of Oxford).
  • Defined, rapid response times
  • Remote monitoring of your server performance and software updates
  • Management of your security systems
  • End-user support
  • Annual review
  • A fully-staffed Service Desk from 08:00 to 18:00 with an optional after-hours service from 18:00 to 22:00

Book a free consultation with one of our experts about taking your business to the next level with IT support

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What Our Clients Say

“For the past 13 years, FirstLine IT have felt like space-pod’s very own IT department.”

Kevin Parker
SpacePod Director

Why choose Firstline IT Oxford for your Active Maintenance?

It’s a proactive IT solution

We don’t wait for issues to arise before acting on them.

Instead, we take full responsibility for the performance of your network, with daily monitoring of your back-ups, remote monitoring of your server performance and regular monthly maintenance of your services.

You get expert IT Support in Oxford

Our Oxford-based Service Desk engineers are all experts, each with their own specialisms. They will work collaboratively to ensure your IT problem  – no matter how complex – is solved appropriately and quickly.

You will be kept informed at every stage so you feel in control of the situation and reassured your IT systems are in the hands of experts.

You receive a bespoke IT solution

After a thorough assessment of your business and IT requirements, we’ll build a comprehensive, customised IT support contract just for you. 

This can include the standard Active Maintenance services but in addition other Firstline IT Oxford solutions like Cloud Control Wifi, Business Continuity, Business Broadband – all wrapped into a single fixed monthly fee.

Fixed monthly costs

All our contracts are transparent, so you always stay in control of your spend.

When you sign up for our Active Maintenance contract, you are committing to a fixed monthly cost, giving you the peace of mind that there will be no future surprises. We start by assessing your requirements and then agree to a fixed monthly fee. This way, you know exactly how much you’re paying each month, regardless of how much time we spend maintaining your IT systems. For any changes to your network or any requested extra work, we can provide a fixed price quotation before we start.

Your Questions Answered

Will I be charged for on-site visits?

We can arrange visits to your offices and will only charge for our time spent with you. We don’t charge a call-out fee or for time spent travelling (within a 30-mile radius of Oxford).

Will I be charged every time I speak to someone?

No, the advantage of this contract is that your support costs are fixed. We’ll give you advice and support when it’s needed with no extra charge when you need to speak to one of our experts. Additional services can be added on so you receive a truly bespoke IT support contract.

Related services

Essential Support

IT support contract designed for smaller, budget-conscious organisations that want rapid-response access to a wide range of services, but don’t want to compromise on quality.

Strategic Partnership

Our total solution contract designed for larger organisations who have some degree of internal IT resource already, where we operate as a virtual IT director and manage all IT and telecoms on your behalf.

Cyber Security Audit

Our IT cyber security audits will assess your current security posture and give you the right information and recommendations to make the best IT security decisions for your business.
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