by Jeff Wiblin | Jan 31, 2023 | Blogs, Telephony
A 2020 study concluded that callers to SMEs spend 20% of call time on hold, which shows just how much opportunity you’ve got to engage callers in your products and services, and make their experience of getting an answer to their question as easy as possible. So how...
by Jeff Wiblin | Jan 6, 2023 | Blogs, Cloud, SMEs
Moving to the cloud makes sense in 2023, for a whole host of reasons. Although it’s a big move bringing on-site applications and infrastructure over to the cloud, it doesn’t have to be difficult or scary – and in fact it allows you to take advantage of several major...
by equity_admin | Dec 20, 2022 | Security
Any business using the cloud for storing data will know the benefits – efficiency, speed, flexibility and productivity to name but a few. But in spite of its benefits, storing data in the cloud brings with it significant security risks. According to government...
by Jeff Wiblin | Dec 7, 2022 | Cloud, Telephony
Communications are at the heart of every organisation. Without a proper system in place, communicating with customers can become unprofessional and delayed, and effective collaboration between staff breaks down. On the flip side, an optimised communications...
by equity_admin | Nov 9, 2022 | Security
Events over recent years have seen a dramatic change in how businesses operated day to day. Most businesses are now set up to enable either fully dispersed teams or a hybrid system where employees can work both remotely and at the office. It’s convenient, reduces...
by Jeff Wiblin | Oct 27, 2022 | Blogs, Cloud, Microsoft, Network Security, Safer Internet Day Tips
Microsoft offer some of the most impressive business suites in the world, all of which host a range of powerful business tools that help you operate more effectively, more cost-efficiently, and more securely. As you might be aware, Microsoft 365 – their most recent...
by Jeff Wiblin | Sep 27, 2022 | Blogs, Cloud, Network Security, Safer Internet Day Tips
If you didn’t know already, cyber security is extremely important for every single business, including yours. According to government surveys, the average cost of a cyber breach is substantial for SMEs in the UK, at £11,000. Not only must you avoid these costs – as...
by equity_admin | Sep 26, 2022 | Security
When running a business, there are always risks involved. But when resources are tight, efforts tend to be focused on new technologies rather than making sure current systems are safe and secure. Central to most businesses is the storage, sharing, and use of data and...
by Jeff Wiblin | Aug 19, 2022 | Cloud, Microsoft
“Azure” is Microsoft’s cloud-based computing platform that allows businesses to manage applications and a wide range of software services. It is ideal for businesses who want to scale more easily as they grow and for those who want to take advantage of cloud apps and...
by Jeff Wiblin | Aug 18, 2022 | Blogs, Cloud, Office 365
Cloud computing is being adopted by more and more businesses around the world, and for good reason. It’s able to support a business’s goals and help it to grow more efficiently over time. But what if your business is small or just starting out? Is cloud computing...
