by Jeff Wiblin | Jul 20, 2023 | Telecoms, Telephony
Many customer journeys may start online, but when they are unable to reach a resolution, or the interaction becomes complex or frustrating, that journey changes – and they pick up the phone. Why? Because they are seeking the reassurance of human engagement to help...
by Jeff Wiblin | Jul 19, 2023 | Cyber Security, Microsoft
The End of Life date (Oct 10th 2023) for Windows Server 2012, and 2012 R2 is rapidly approaching, with less than 3 months to go before the software stops receiving updates and support. This poses a major security threat to all businesses using: Windows Server 2012...
by Jeff Wiblin | Jun 26, 2023 | Microsoft, Telecoms
Microsoft Teams Voice is the ultimate communications tool for modern businesses looking to enhance efficiency, collaboration, and service. With a number of clever features, it can also integrate with the rest of your Microsoft System to enabled clearer unified...
by Jeff Wiblin | May 31, 2023 | Blogs, Microsoft, Telephony
When it comes to operating a business successfully, communications play a crucial role. Internal operations require efficiency and clear collaboration, whilst external communications need to be timely and accurate. Whilst you may be content with your current...
by Jeff Wiblin | Apr 14, 2023 | Blogs, Cloud, Telephony
All too often companies underestimate the power of their telephone system. However, with an average of 20% of a caller’s time on the phone being spent on-hold or in-queue, it’s clear that the last thing you want to do is waste that valuable customer interaction with...
by equity_admin | Apr 6, 2023 | Telecoms
BT’s Openreach is currently overhauling its analogue Public Switched Telephone Network (PSTN) to a full-fibre, fast digital network. The aim of the Big Switch Off is to have all UK businesses and home phone calls be hosted over Internet Protocol (IP) rather than...
by Jeff Wiblin | Apr 5, 2023 | Blogs, Cloud, Cyber Security, Microsoft, SMEs
Creating a proactive approach to your organisation’s IT systems is an important part of keeping up with technological change and managing varying demand. With many tools – including Microsoft’s 365 Business Premium – enabling superior endpoint management, it’s easier...
by Jeff Wiblin | Mar 2, 2023 | Blogs, Cloud
Migrating to the cloud can be a significant undertaking that will affect how your business operates moving forwards. As a result, businesses who have not yet moved to off-premises infrastructure may find it overwhelming to make the shift to a full off-site cloud setup...
by equity_admin | Feb 2, 2023 | Security
Every business knows that each year brings its own set of unique challenges, and alongside these can come opportunities. But as we enter 2023, it may seem that external pressures are greater today than ever before. In the wake of the Covid-19 pandemic, the...
by Jeff Wiblin | Jan 31, 2023 | Blogs, Cloud, Cyber Security, Safer Internet Day Tips
For many businesses, cloud networks have become a vital part of their modern operations, providing easy access to data, resources, and intelligent applications from anywhere and any device. However, with this convenience comes a certain level of risk, as cloud...
